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Threads

Every threads endpoint, generated from the API's own schemas.

List threads

get/api/v1/threads

Filter with `identity_id`, `status`, `owner_type` and `assignee_id`. `assignee_id` takes a person’s id, or the literal `unassigned` for the queue nobody has picked up — it says which *human* is answering, where `owner_type` says which kind of thing is.

Parameters

  • limitnumber
  • cursorstring
  • identity_iduuid
  • statusenum

    open · waiting · resolved · human_review

  • owner_typeenum

    human · automation · agent

  • assignee_iduuid | string

Responses

  • 200A page of threads.
  • 400The request is not valid. `error.field` names the input at fault when there is one.
  • 401No API key, or one that is not valid.
  • 403Refused. `error.code` says why: `forbidden` when this key may not do this or the account is on hold, `abuse_blocked` when a limit says no.
  • 404No such resource, or one this key cannot reach. The two answer the same, so treat a 404 as “not available to you” rather than “does not exist”.
  • 409It conflicts with what is there: it already exists, or the `etag` you sent is not the current one.
  • 429Rate limited. `X-RateLimit-Reset` says when to retry.
  • 500Something went wrong on our side. Retry; if it keeps happening, tell us.
  • 503Something this needs is not answering right now. Retry in a moment.
bash
curl https://pidgeon.ai/api/v1/threads \
  -H "Authorization: Bearer $PIDGEON_API_KEY"

Generated · public/openapi.json

Read a conversation

get/api/v1/threads/{id}

One conversation, by id. Every event payload carries a `thread_id`, so this is how a webhook handler turns one into something it can read.

Parameters

  • idstringrequired

Responses

  • 200The thread.
  • 400The request is not valid. `error.field` names the input at fault when there is one.
  • 401No API key, or one that is not valid.
  • 403Refused. `error.code` says why: `forbidden` when this key may not do this or the account is on hold, `abuse_blocked` when a limit says no.
  • 404No such resource, or one this key cannot reach. The two answer the same, so treat a 404 as “not available to you” rather than “does not exist”.
  • 409It conflicts with what is there: it already exists, or the `etag` you sent is not the current one.
  • 429Rate limited. `X-RateLimit-Reset` says when to retry.
  • 500Something went wrong on our side. Retry; if it keeps happening, tell us.
  • 503Something this needs is not answering right now. Retry in a moment.
bash
curl https://pidgeon.ai/api/v1/threads/{id} \
  -H "Authorization: Bearer $PIDGEON_API_KEY"

Generated · public/openapi.json

Update a thread

patch/api/v1/threads/{id}

Its status and who owns it — the state a conversation carries. Handing it to a person notifies them: the assignee if you name one, otherwise everybody who can answer as the address. `reason` is shown in that notification. While a person has the conversation (it is `human` with an assignee, or in `human_review`), a key may not set `owner_type` to anything else: `403 taken_over`. The person hands it back.

Parameters

  • idstringrequired
  • Idempotency-Keystring

    Any string unique to this attempt, reused on its retries. A repeat with the same key and the same request returns the first answer with `Idempotent-Replay: true` and does nothing — no second email. The same key with a different request is a `409`. Kept for 24 hours; a failure is not kept, so a retry after one runs.

Body

  • statusenum

    open · waiting · resolved · human_review

  • owner_typeenum

    human · automation · agent

  • assignee_iduuid | null
  • reasonstring

Responses

  • 200The thread.
  • 400The request is not valid. `error.field` names the input at fault when there is one.
  • 401No API key, or one that is not valid.
  • 403Refused. `error.code` says why: `forbidden` when this key may not do this or the account is on hold, `abuse_blocked` when a limit says no.
  • 404No such resource, or one this key cannot reach. The two answer the same, so treat a 404 as “not available to you” rather than “does not exist”.
  • 409Nothing was done by this call. `error.code` says which: `idempotency_in_progress` when the first request with this `Idempotency-Key` has not answered yet (wait `Retry-After` seconds and send it again), `idempotency_mismatch` when the key was used with a different request (use a new key).
  • 429Rate limited. `X-RateLimit-Reset` says when to retry.
  • 500Something went wrong on our side. Retry; if it keeps happening, tell us.
  • 503Something this needs is not answering right now. Retry in a moment.
  • 504Test mode only: `Pidgeon-Test-Fail: drop` dropped the answer (`test_dropped`). The request was done; retry it with the same `Idempotency-Key` to get the first answer.
bash
curl https://pidgeon.ai/api/v1/threads/{id} \
  -X PATCH \
  -H "Authorization: Bearer $PIDGEON_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{ … }'

Generated · public/openapi.json

The labels on a conversation

get/api/v1/threads/{id}/labels

Parameters

  • idstringrequired

Responses

  • 200The labels.
  • 400The request is not valid. `error.field` names the input at fault when there is one.
  • 401No API key, or one that is not valid.
  • 403Refused. `error.code` says why: `forbidden` when this key may not do this or the account is on hold, `abuse_blocked` when a limit says no.
  • 404No such resource, or one this key cannot reach. The two answer the same, so treat a 404 as “not available to you” rather than “does not exist”.
  • 409It conflicts with what is there: it already exists, or the `etag` you sent is not the current one.
  • 429Rate limited. `X-RateLimit-Reset` says when to retry.
  • 500Something went wrong on our side. Retry; if it keeps happening, tell us.
  • 503Something this needs is not answering right now. Retry in a moment.
bash
curl https://pidgeon.ai/api/v1/threads/{id}/labels \
  -H "Authorization: Bearer $PIDGEON_API_KEY"

Generated · public/openapi.json

Apply a label

post/api/v1/threads/{id}/labels

Answers the conversation’s whole label list, not just the one added.

Parameters

  • idstringrequired
  • Idempotency-Keystring

    Any string unique to this attempt, reused on its retries. A repeat with the same key and the same request returns the first answer with `Idempotent-Replay: true` and does nothing — no second email. The same key with a different request is a `409`. Kept for 24 hours; a failure is not kept, so a retry after one runs.

Body

  • label_iduuidrequired

Responses

  • 200The labels.
  • 400The request is not valid. `error.field` names the input at fault when there is one.
  • 401No API key, or one that is not valid.
  • 403Refused. `error.code` says why: `forbidden` when this key may not do this or the account is on hold, `abuse_blocked` when a limit says no.
  • 404No such resource, or one this key cannot reach. The two answer the same, so treat a 404 as “not available to you” rather than “does not exist”.
  • 409Nothing was done by this call. `error.code` says which: `idempotency_in_progress` when the first request with this `Idempotency-Key` has not answered yet (wait `Retry-After` seconds and send it again), `idempotency_mismatch` when the key was used with a different request (use a new key).
  • 429Rate limited. `X-RateLimit-Reset` says when to retry.
  • 500Something went wrong on our side. Retry; if it keeps happening, tell us.
  • 503Something this needs is not answering right now. Retry in a moment.
  • 504Test mode only: `Pidgeon-Test-Fail: drop` dropped the answer (`test_dropped`). The request was done; retry it with the same `Idempotency-Key` to get the first answer.
bash
curl https://pidgeon.ai/api/v1/threads/{id}/labels \
  -X POST \
  -H "Authorization: Bearer $PIDGEON_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{ … }'

Generated · public/openapi.json

Remove a label

delete/api/v1/threads/{id}/labels

`label_id` in the query, because a label hangs off the conversation.

Parameters

  • idstringrequired
  • label_iduuidrequired
  • Idempotency-Keystring

    Any string unique to this attempt, reused on its retries. A repeat with the same key and the same request returns the first answer with `Idempotent-Replay: true` and does nothing — no second email. The same key with a different request is a `409`. Kept for 24 hours; a failure is not kept, so a retry after one runs.

Responses

  • 200Removed.
  • 400The request is not valid. `error.field` names the input at fault when there is one.
  • 401No API key, or one that is not valid.
  • 403Refused. `error.code` says why: `forbidden` when this key may not do this or the account is on hold, `abuse_blocked` when a limit says no.
  • 404No such resource, or one this key cannot reach. The two answer the same, so treat a 404 as “not available to you” rather than “does not exist”.
  • 409Nothing was done by this call. `error.code` says which: `idempotency_in_progress` when the first request with this `Idempotency-Key` has not answered yet (wait `Retry-After` seconds and send it again), `idempotency_mismatch` when the key was used with a different request (use a new key).
  • 429Rate limited. `X-RateLimit-Reset` says when to retry.
  • 500Something went wrong on our side. Retry; if it keeps happening, tell us.
  • 503Something this needs is not answering right now. Retry in a moment.
  • 504Test mode only: `Pidgeon-Test-Fail: drop` dropped the answer (`test_dropped`). The request was done; retry it with the same `Idempotency-Key` to get the first answer.
bash
curl https://pidgeon.ai/api/v1/threads/{id}/labels \
  -X DELETE \
  -H "Authorization: Bearer $PIDGEON_API_KEY"

Generated · public/openapi.json